How Do I Connect Mailboxes and Add Team Members?

Last updated: March 20, 2026

🔍 Article Overview
This guide covers two ways to connect mailboxes in Artisan, why they matter for outbound, and how to add team members to your workspace.

🙋 Why do I need mailboxes?

Ava needs at least one connected mailbox to send outbound emails. Without it, she can’t do her job - simple as that.

🙋 How do I add mailboxes?

Option 1: Add Your Own Mailboxes (Recommended only during trial or by special request)

Step 1: Go to Senders

Step 2: In the top left corner, select the User you want to assign the mailbox to

Step 3: Click Add Mailbox in the top right corner

Step 4: Choose your provider: Google or Microsoft

Step 5: Follow the prompts to complete setup

Once connected, you'll be able to monitor your mailbox's Daily Send Capacity, Status and Health

Note: We don’t recommend using your own mailboxes long-term, as managing them manually can impact deliverability and scale.

Option 2: Use Mailboxes Provided by Artisan

Prior to the onboarding call your Customer Success Manager will order mailboxes for you based on your monthly lead volume. These will be warmed up (~2 weeks), added to your account automatically, and we will fully manage them - no action needed on your end!

🙋 How do I add team members?

Step 1: Click the gear icon in the top right corner → select Account Settings

Step 2: In the top left, go to the Team tab

Step 3: Click Add Team Members in the top right

Step 4: Enter the required details and click Invite

Note: The only currently available role is “Delegate,” which grants full access to the account, similar to an admin.

💡 Ready to get started?
Connect your mailboxes and invite your team so Ava can begin outbound

🗒 Tips for Success:

Let Artisan manage your mailboxes for higher performance and lower maintenance
Use Delegates to allow teammates to work seamlessly within your account

Need Assistance?
Contact our Support team if you have any questions or issues!