How Do I Connect Mailboxes and Add Team Members?

Last updated: March 20, 2026

mag emoji Article Overview
This guide covers two ways to connect mailboxes in Artisan, why they matter for outbound, and how to add team members to your workspace.

raising_hand emoji Why do I need mailboxes?

Ava needs at least one connected mailbox to send outbound emails. Without it, she can’t do her job - simple as that.

raising_hand emoji How do I add mailboxes?

Option 1: Add Your Own Mailboxes (Recommended only during trial or by special request)

Step 1: Go to Senders

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Step 2: In the top left corner, select the User you want to assign the mailbox to

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Step 3: Click Add Mailbox in the top right corner

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Step 4: Choose your provider: Google or Microsoft

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Step 5: Follow the prompts to complete setup

Once connected, you'll be able to monitor your mailbox's Daily Send Capacity, Status and Health

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Note: We don’t recommend using your own mailboxes long-term, as managing them manually can impact deliverability and scale.

Option 2: Use Mailboxes Provided by Artisan

Prior to the onboarding call your Customer Success Manager will order mailboxes for you based on your monthly lead volume. These will be warmed up (~2 weeks), added to your account automatically, and we will fully manage them - no action needed on your end!

raising_hand emoji How do I add team members?

Step 1: Click the gear icon in the top right corner → select Account Settings

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Step 2: In the top left, go to the Team tab

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Step 3: Click Add Team Members in the top right

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Step 4: Enter the required details and click Invite

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Note: The only currently available role is “Delegate,” which grants full access to the account, similar to an admin.

bulb emoji Ready to get started?
Connect your mailboxes and invite your team so Ava can begin outbound

spiral_notepad emoji Tips for Success:

  • Let Artisan manage your mailboxes for higher performance and lower maintenance

  • Use Delegates to allow teammates to work seamlessly within your account

Need Assistance?
Contact our Support team if you have any questions or issues!